Return policy
Return & Refund Policy
Last updated: September 22, 2026
We accept returns for unused, unworn apparel items within 30 calendar days from the date you receive your order. Items must be returned with original tags and packaging.
Return Eligibility
Items marked as final sale are not eligible for return. Products with stains, damage or signs of wear cannot be accepted.
Return Process
To start a return, send an email to info@nevrelis.com with your order number and reason for return. We will reply with return instructions. You are responsible for return shipping costs unless the item arrived defective or wrong.
Refund
Once we receive and inspect your returned goods, we will approve your refund. Refunds will be issued to your original payment method. Please allow 5–10 business days for your bank to process the refund.
Damaged / Wrong Items
If you receive damaged or incorrect items, please contact us within 7 days of delivery and attach photos of the product and packaging. We will arrange replacement or refund at our discretion.
Contact
RUTA OPTIMIZADA ADOLFO LOPEZ MATEO 36, 55000 ECATEPEC DE MORELOS, Méx. MX Email: info@nevrelis.com Phone: +52 722 840 5584